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Uptown Brow and Lash Lounge
750 Sunland Park dr., El Paso, 79912
4.7
15 reviews

Uptown Brow and Lash Lounge

750 Sunland Park dr., El Paso, 79912
Entrepreneur

Services


    • Microblading

    • Classic Lash Set

    • Dramatic Lash Set

    • Extreme Lash Set

    • Lash Fill

    • Touch up / removal

    • Lash Lift


See Our Work

Reviews

Booksy guarantees that reviews with the "Verified Booksy user" tag have been added by registered Booksy users who have had an appointment with the provider. A registered Booksy user has the opportunity to add a review only after the service has been provided to them.
4.7/5
Based on 15 reviews
  • 5
    14
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    1
Lash Fill
by Gladys Enriquez
Love love love this place! Gladys always makes me feel welcomed. Affordable price for amazing work. I’m a customer for life!
Lash Fill
by Gladys Enriquez
Great!!! Every time. Love how affordable it is to keep my lashes pretty 🙂
Classic Lash Set
by Gladys Enriquez
Looooove my lashes!
Lash Fill
by Tu N.
Amazing work! And friendly staff! Very clean and professional!
Touch up / removal
by Gladys Enriquez
Gladys is amazing at what she does! Always a great attitude . Love this place !
Lash Fill
by Gladys Enriquez
She is the best that I have been to! My lashes are still looking amazing 2 weeks later! I love that she was able to make my lashes look fabulous becau...se my natural lashes are so short. I don’t live on the Westside but it is worth the drive. Show more
Lash Fill
by Gladys Enriquez
Very pleasant!
Classic Lash Set
by Gladys Enriquez
Such friendly staff. Knew exactly what I wanted and for a reasonable price. Great experience and highly recommended.
Classic Lash Set
by Gladys Enriquez
Highly recommend, amazing lashes and the best customer service!
Classic Lash Set
by Gladys Enriquez
Great experience & amazing results!
Classic Lash Set
by Gladys Enriquez
She is INCREDIBLE! I showed her a picture of the lashes I wanted and she did exactly what I asked for. She is absolutely amazing. I 100% recommend her...! She is very friendly and she lets you nap if you want or if you want to chat too. She is very careful and my eyes were perfectly fine. No irritation no watery eyes. She is perfect. Show more
Classic Lash Set
by Gladys Enriquez
DO NOT WASTE YOUR MONEY WITH THESE UNPROFESSIONAL INCOMPETENT “COMPANY” the worst ever!! Gladys is the most rude person trying to play nice! Make me w...aste my time and money. Got my lashes done they looked nice the first 3 days after that they started falling off. They probably used expired product or something. I messaged them and was instructed to schedule an appointment so they may do my lashes again. Did that, went to my appointment which is far from me and Gladys tells me she’s not doing my lashes or returning my money because I have a bad review. Well guess what?? YOU DESERVE THE BAD REVIEW. Not only because of the sucky work that doesn’t last as long as you advertise but your customer service is the worst too. They could of at least contacted me to tell me to not waste my time driving to my appointment because they weren’t gonna do my lashes!! Oh as if that wasn’t a bad experience overall already... the owner of this company BLOCKED me from Instagram which is where I was informed to reschedule an appointment. FALSE ADVERTISEMENT! Worst people!!!! **************Reply to your UPDATE********** I’m all 3 and me “changing” my name is completely irrelevant to the issue! I do not have a fake profile on Instagram, that is where I initialized contact with you and you directed me to this app to schedule my appointment for what was suppose to be a “wonderful service”. I am human and I am allowed to speak and CHANGE my mind if I’d like to, therefore my reviews can to! How can I not have so much animosity towards your so called company. Besides being unprofessional you are also hypocritical, after expressing how dissatisfied I was with your service I requested a refund which you refuse to give, in lieu you offered me to book another appointment. Which I did!!! Only to show up to my appointment and be rudely told by Gladys she was not going to do my lashes and not refund my money!! Believe me I did not want to get them done there again! But it’s the only option you left me with which is why I booked my refill... As if that wasn’t enough humiliation and waste of time you block me from Instagram to not deal with my complaint or resolution. Obviously you and your “manager” don’t strive for customer satisfaction which is why I let it be known to all media and BBB of your horrible service! Show more
Replied: Oct 29, 2018
Uptown Brow and Lash Lounge
Hi Brenda , not to sure what you mean by “gaps “? we did the classic lash set on you , which is what you requested, and what you were happy with after the application , the classic lash set enhances your natural eyelash , we apply one eyelash extension to each one of your original eyelashes . If your natural eyelashes have “gaps” , then those gaps are still going to be visible after we apply this set . If you wanted fuller eyelashes to cover those “gaps” then you could have asked us for a volume lash set , where we apply 4-6 eyelash extensions to each one of your eyelashes . **UPDATE** Hi Brenda Arias , or Brenda R. Or XOXOMAMA .. I don’t know which one you are ? Since it appears you changed your last name , this second time you tried to book your appointment through here , and you clearly have a fake profile on Instagram through where you were messaging us .. I believe this is the third time , you edit and rewrite your review on here . And the first time you actually reach back to us , regarding the last message I sent responding to your first review . Which I left in the first paragraph . You have so much animosity towards us .. if you clearly weren’t so satisfied with our service , why would you even reconsider trying to get your fill done with us ? There are so many other places you can go.
Lash Fill
by Gladys Enriquez
Love this place! Gladys always does a wonderful job , not to mention it comes with a free nap . 😃
Lash Fill
by Gladys Enriquez
Love this place! Very reasonable price!
Classic Lash Set
by Frank Enriquez
Staff is extremely nice!