Kayla’s Hair Vault

Thank you for your feedback. I value all my clients and work hard to ensure a positive experience. I want to clarify some details about your appointment. My lateness and fee policies are clearly stated and communicated prior to booking. While I understand delays happen, I strive to accommodate everyone without disrupting other clients’ schedules. You arrived at 6:15 and argued with me about paying the fee. Regarding the products used, I selected a conditioner specifically designed for dry and damaged hair based on my professional assessment of your hair’s needs. My goal is always to provide treatments that enhance hair health and manageability. While I welcome input from clients, the tone of your comment was disrespectful, and my response was meant to reaffirm the expertise and care I bring to my work. I regret that the atmosphere didn’t meet your expectations, as creating a welcoming environment is always my priority. However, I stand by my professionalism throughout your appointment. I am proud of the consistent 5-star reviews my business has received, which reflect my commitment to delivering high-quality service. I will use your feedback as an opportunity to continue improving, but I respectfully disagree with the allegations made in your review.