Tania's African Hair Braiding

My Side of the Story I normally don’t respond to client reviews, but I feel the need to share my side of what happened in this case. My goal has always been to make sure every client leaves my chair happy. If something isn’t right, I always ask my clients to come back so we can fix it—and if that’s not possible, I offer a full refund. That’s who I am, and many of my clients can vouch for that. This particular client called me to book a style that required braiding human hair. I advised her to buy the right type of hair, but a few minutes later, she told me it was out of her budget and bought a track weave instead—which isn’t suitable for the style she wanted. Still, my coworker and I did our best with what she brought, and we made it work. She seemed happy when she left—so happy that she even gave us a $30 tip on top of the $320 service fee. So yes, I was very surprised to see a nasty review posted the next day. I called her right away to understand what went wrong and see how we could fix it, but she didn’t answer. I left a voicemail and later received a message asking for a refund. I explained our policy: you return, we either fix it or take it out, and then I refund you. She refused to come back. I even asked her kindly—if she really wanted a refund without returning—to at least take down the review, and I’d still refund her,including the tip. She said no. It became clear she just wanted her money back and to leave the bad review anyway. I have the full conversation

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Thank you for your feedback, I do appreciate that. I'm currently having an issue with the app, where the prices can't be edited. My technician is currently working to fix that issue.

Thanks again my queen

Tha

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