Onsight Chiropractic & Massage

Hi Natalie, I understand that you’ve become upset that your insurance decided to deem your 10/7 visit as medically unnecessary. This is a very disappointing outcome in our opinion too, however it happens from time to time with American Specialty Health (ASH). As is required by ASH and had been done once prior by Dr. Cheng, he submitted a request to approve more chiropractic appointments for your condition on 10/7/24. As is routine, this request and accompanying records of your progress were submitted in an effort by Dr. Cheng to advocate for your continued chiropractic coverage. But, the administrator from ASH responded with a denial of his request. We encourage you to contact ASH directly, ask them to reconsider their decision, and address your grievance to them. From our experience working with ASH, they tend to approve visits if a new injury occurs. They tend to not approve visits that they consider “maintenance” or “preventative”. Warm regards, Dr. Johanna Lelke