Rich The Barber @ Rocky’s Barbershop

Thanks for sharing. With my consistent 5 star rating, my customers can attest to the fact I take great pride in my craft and approach every client interaction with professionalism and respect. Unfortunately, this particular client presented me with a reclusive and abrasive demeanor, which I acknowledged and responded to with patience and courtesy. While there was a slight delay due to an unusually demanding workday, I communicated this 15 minutes prior to the scheduled appointment and extended an offer to compensate for the inconvenience or cover the cost of the service in full. Despite my efforts to resolve the matter respectfully, the client was unreceptive and unwilling to engage in a reasonable dialogue. While I regret that their experience did not meet expectations, I also hold mutual respect as a non-negotiable standard in my professional relationships. However as a professional, although disappointing, I sincerely appreciate the feedback and hope this customer finds the barber that best suits his needs.